This Privacy Policy explains how we collect, use, store and protect personal and technical data when you register, play or browse with CasiGO. We take privacy seriously and aim to be clear about the information we process, why we process it and how you can manage your preferences.
We collect information you provide directly when creating an account or contacting us. This may include name, date of birth, email address, phone number, billing and address details, identity documents submitted for verification, and other information needed to open and maintain an account.
When you use our site we collect device and connection data such as IP address, browser type and version, operating system, device identifiers, screen size and language preferences. We also record session information and settings that help us deliver and optimise services.
We record activity related to your account and play, including games played, bets, wins and losses, deposits, withdrawals and payment method details needed to process transactions and prevent fraud. We may also keep logs of correspondence with our support team.
We use personal and technical data to provide and improve our services, process payments, verify identity, comply with legal and safety obligations, manage accounts, handle disputes and detect or prevent fraud and abuse. With your consent we may use contact details for marketing and promotional communications which you may opt out of at any time.
We store information in electronic systems with appropriate access controls and security measures to protect against unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to authorised personnel and service providers who need it to perform their duties. We retain data only as necessary to fulfil the purposes described or as required by applicable obligations.
Our site uses cookies and similar technologies for essential site functions, performance analytics, personalised content and advertising. You can manage cookie preferences through your browser and any available site controls. Disabling certain cookies may affect site functionality.
You have the right to request access to personal data we hold about you, ask for corrections to inaccurate information, and request deletion where applicable. You may also object to or restrict processing in certain circumstances and withdraw consent to direct marketing at any time.
To exercise your rights, contact our privacy team using the contact details below. We will review and respond to verifiable requests and will provide guidance on any steps required to confirm identity before making changes or releasing personal data.
We may share data with payment processors, identity-verification services, fraud-prevention partners, analytics providers and other service providers that support our operations. We require these partners to protect data and to use it only for agreed purposes. We may also disclose information to comply with legal obligations or to protect our rights and the safety of others.
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to registered users. If you have questions about privacy at Casi GO, please contact us at [email protected].
