These Terms and Conditions describe the rules that govern use of the CasiGO platform and our relationship with users. They explain what we expect from account holders and what you can expect from us when you register, deposit, play or request withdrawals. We ask that you read these terms carefully before using the site; by using our services you agree to comply with them.
You are responsible for maintaining accurate account information and for keeping your login details secure. You must notify us promptly if you suspect unauthorised access to your account. Accounts must be used only by the person who registered them; opening multiple accounts, sharing access or otherwise attempting to circumvent account controls may lead to suspension and forfeiture of funds.
We may require identity and address verification (KYC) before allowing deposits, wagers or withdrawals. We also reserve the right to apply deposit, loss, wager and withdrawal limits to protect users and manage risk. Failure to complete verification when requested may delay or prevent withdrawals.
You must meet the legal requirements to gamble where you are located and must not be located in a jurisdiction where our services are prohibited. Minors are not permitted to register or play. We may refuse service or close accounts if eligibility cannot be confirmed or if providing services would violate applicable law.
Use of the platform for fraudulent activity, money laundering, abusive behaviour, collusion, bonus manipulation or any criminal purpose is strictly prohibited. You must not attempt to tamper with games, interfere with site operations or access accounts that do not belong to you. We may suspend or close accounts and withhold funds where we suspect misuse.
All bonuses, free spins and promotions are subject to specific terms that are provided with each offer. Promo terms may include eligibility conditions, wagering requirements, game contribution rates, maximum bet restrictions and expiry periods. We reserve the right to cancel, amend or withdraw promotions and to refuse bonus funds where we suspect abuse.
Available payment methods, minimums, maximums and processing times vary by market and are shown in the cashier. Withdrawals may be subject to identity checks and additional security steps. We may place holds on withdrawals while a requested verification or review is completed. Transaction fees from payment providers may apply separately from any platform charges.
If you have a complaint or dispute, contact our support team via the Help section on the site so we can investigate. We aim to resolve issues promptly and will communicate the outcome to you. Where a resolution cannot be reached informally, we will outline the next steps available to both parties in our response.
We may update these Terms and Conditions from time to time. Material changes will be communicated through the site or your account. Continued use of the service after notice of an update constitutes acceptance of the revised terms. For clarity, Casi GO reserves the right to change features, payment options and promotional terms as needed to operate the platform responsibly.
